Thom creates a comfortable, welcoming, safe and trusting environment. His qualities of listening and perception allowed me to feel a true sense of empathy from another. Sometimes I found it very difficult to articulate my feelings; Thom would not put 'words into my mouth' nor offer solutions or answers - this is something that you work out for yourself. Thom provided the platform to enable this to happen and helped me to gain a deeper insight into why I feel the way I feel. Grateful thanks.